Frequently Asked Questions

Q: Can I get a refund after I’ve purchased the course?
A: No. Due to the nature of this online course, once a student has enrolled, we cannot issue a refund.

Q: Is this course approved by the Florida Real Estate Commission (FREC)?
A: Yes. Our course approval number is #0027697

Q: What happens once I enroll in the online class?
A: You should receive several e-mail messages detailing your order and enrollment information. Please read these messages carefully. They will contain complete instructions on how to access your online course and how to download any additional software you may have purchased.

Q: Do I need a textbook?
A: No. A textbook is not required.

Q: When is tech support available and whom do I call?
A: Tech support is available 9am-5pm, weekdays. Call 850-893-7000

Refund Policy: 
Once the student has started the online course, the sale is final and no refunds will be made.

Q: How long do I have to complete the course?
A: The course expires 6 months after you enroll. However, you may complete the course as quickly as you can move through the material.

Q: What happens if I fail the final exam?
A: You can take an alternate final exam one time. You must wait 30 days from the time of your initial failure, but not more than one year to retake the exam.

Q: Can I download the course?
A: No, you must take the entire course online.

Q: When can I contact instructors for help?
A: Instructor support is available during our normal business hours: 9am-5pm, Monday-Friday, excluding holidays. Email to

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